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Shipping

RUSH ORDERS

We are willing to accommodate Rush Orders on many of our products. Please email us at gifts@initialproper.com to inquire about if a product is eligible for rush service.

SHIPPING

Since our products are customized just for you, the average turnaround is approximately 13 business days plus ship time. Some items take even longer depending on workmanship and popularity. Turnaround time varies from product to product, so please refer to product descriptions prior to placing an order. These times do not include holidays, rush season or acts of God beyond our control. Please plan accordingly prior to placing your order. We are always happy to answer any questions regarding shipping and will do our best to accommodate rush orders or requested dates but you must contact customer care to confirm your request.

All orders will ship UPS, Fed Ex or USPS priority mail. Please refer to your products' estimated shipping time prior to contacting customer service regarding your order status.

Initial Proper cannot be held responsible for packages that are shipped to an incorrect address due to customer error. Please include apartment/suite numbers as they are often missed.

We are unable to change Shipping address after your order is placed, so please use desired address at time of purchase. Please keep in mind if you have ordered multiple items, they may arrive at different times and in different packages.